Who we are
STRIDEWELL LIVING LTD ("we", "us") is the data controller for the personal information described in this policy. We are registered in England and Wales, company number 17581138, at Office 22403, 182–184 High Street North, London, England, E6 2JA. Our ICO registration number is [ICO REGISTRATION NUMBER].
Contact us about your data at info@stridewellliving.com or 020 8187 1975.
What information we collect
- Website visitors and enquirers: name, organisation, email, phone number and the content of your message or referral form.
- Referring professionals: your name, role, organisation and contact details.
- Young people we support: contact details, date of birth, referral and placement information, support plans, risk assessments, key-work records, incident records, and information about health, wellbeing or other needs where relevant to their support.
- Staff and job applicants: information needed to recruit and employ people, including DBS checks.
Why we use it and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Responding to enquiries and referrals | Legitimate interests |
| Providing accommodation and support | Contract with the commissioning local authority; legitimate interests |
| Keeping young people safe | Legal obligation; vital interests; substantial public interest (safeguarding) |
| Health and other special category information | Provision of social care and support; substantial public interest |
| Employing staff | Contract; legal obligation |
| Running and improving our website | Legitimate interests; consent for non-essential cookies |
Who we share it with
We share information only where needed: with the local authority that commissioned the placement, personal advisers and social workers, emergency services, health services, and our IT, payroll and accounting providers under contract. We share information without consent only where the law allows, for example to protect someone from serious harm. We never sell personal information.
How long we keep it
We keep records only as long as needed for the purpose, for legal and contractual reasons, and in line with our records retention schedule: [RETENTION PERIODS, e.g. support records 6 years after the placement ends].
How we keep it safe
Records are held on secure, password-protected systems with access limited to staff who need it. Staff are trained in data protection and confidentiality.
Your rights
You can ask to see the information we hold about you, and ask us to correct it, delete it, restrict or object to its use, or transfer it. Where we rely on consent, you can withdraw it at any time. Contact info@stridewellliving.com; we will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or 0303 123 1113.